BrillorSupport
Questions about Brillor, your plan or your data? Email us. A person on our team reads every message and answers by email.
Please include your store's address (for example your-store.myshopify.com) so we can find your store.
Common questions
Which questions does Brillor ask?
Brillor suggests questions from your products, the way a shopper might ask an AI before buying. You can keep, change or remove any of them, and add your own questions.
Why does ChatGPT name my store in one answer and not the next?
ChatGPT's answer changes from one time to the next, even for the same question. That is why we ask ChatGPT each question 3 times and show how often your store is named, for example "Named in 2 of 3 answers".
Can Brillor get my store named by AI?
No app can promise that. Brillor shows what the answers say, which stores are named instead of you and the reasons the answers give, so you can decide what to change on your store. The next check shows whether anything changed.
How do I change or cancel my plan?
Open Brillor in your Shopify admin and go to Plan. Plans are billed by Shopify on your Shopify bill. To stop all charges, uninstall Brillor from your Shopify admin under Settings, then Apps and sales channels.
What happens to my data when I uninstall?
We keep your store's data for about a month after you uninstall, so everything is still there if you come back. After that it is erased. The privacy policy has the details. To have your data erased sooner, email us.
Company
Brillor is made by Moose Media LLC.